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How do I return an item?

Refund/Return Policy:

Please contact us via email at Sales@MetalaireLouver.com to receive information and directions on processing a return. Please note for authorized returns, an RMA number will be issued along with a return order packing slip. Please include the RMA number on the outside of the package and also submit the return packing slip within the package. Any items returned to Metalaire Louver Company WITHOUT the proper documentation and authorized RMA number will not be credited back to the customer.


We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

• without showing signs of wear or damage in any way

• within 7 calendar days of the delivery date (after 7 days no returns are allowed)

• must not be a special order or a custom order

• unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.

There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

Return shipping packages should be addressed to:

Attn: Returns Dept
Metalaire Louver Co.

3198 Jean Dr
Memphis, TN 38118

Don't forget to request and include your RMA number with your return! Additional comments or questions? Call us at 1-877-365-9655 or email us at Sales@MetalaireLouver.com