MetalaireLouver.com Shipping & Returns Information
Simply look for the logo to enjoy free shipping on selected items throughout the store. If the items in your order which qualify for 'Free Shipping' total $199 or more, those items ship for FREE!
Given the size and nature of some of our products. We will have to ship items via motor freight. Metalaire Louver Company reserves the right to choose the preferred freight carrier at the time of item dispatch. Our preferred LTL carriers include (UPS Freight, FedEx Freight, Southeastern). These LTL shipments can typically be delivered to a residential address and be off loaded by hand or lift gate (if the truck is properly equipped). Metalaire Louver Company will ALWAYS contact you before the freight items ship to notify you of the expected carrier and estimated delivery date and time. If your freight item should require special additional handling or off load procedures, we will contact you by email and phone at the information as provided to us when you submit your order.
All of our over-sized freight ship items will be securely packaged and contained within a secured shipping crate. These wood crates will be custom constructed for your freight order and can vary in size depending on the item being shipped. All products will be properly secured within the crate via metal or plastic strapping and nails.
Unfortunately, damages to freight items can happen. We will pledge to secure your products safely within our crates which will in most cases protect the items from light to moderate crate damage incurred by the freight carrier. Upon arrival, please carefully inspect the ENTIRE crate which includes the exterior and interior for damage. Please note any damages to the crate with pictures and notes, (these pictures are a CRITICAL component of a freight damage claim).
**Damage claims must be submitted to us within 48 hours of product arrival and should include as much detail as you can provide.**
Please contact us via email at
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• without showing signs of wear or damage in any way
• within 7 calendar days of the delivery date (after 7 days no returns are allowed)
• must not be a special order or a custom order
• unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
Metalaire Louver Co.
3198 Jean Dr
Memphis, TN 38118
Don't forget to request and include your RMA number with your return! Additional comments or questions? Call us at 1-877-365-9655 or email us at Sales@MetalaireLouver.com